At mb365, we take the privacy and security of your personal information seriously. This Privacy Policy explains how mb365 collects, uses, stores, shares, and protects the personal data of players and visitors who access the mb365 platform at mb365.app. By registering an account or using any mb365 service, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein.
This Privacy Policy is issued in compliance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines (DPA), and its Implementing Rules and Regulations. mb365 is committed to upholding the rights of Filipino players as data subjects under the DPA and to maintaining the highest standards of data protection across all our operations.
Your Rights Under the Philippine Data Privacy Act: As a data subject, you have the right to be informed, the right to access your personal data, the right to object to processing, the right to erasure or blocking, the right to damages, the right to file a complaint with the National Privacy Commission (NPC), and the right to data portability. mb365 is committed to honoring all of these rights.
All data transmitted between your device and mb365 servers is protected by TLS 1.3 encryption. Sensitive data at rest — including payment details and identity documents — is encrypted using AES-256 standards.
Access to your personal data within mb365 is restricted on a strict need-to-know basis. Only authorized personnel with a legitimate operational reason may access player data, and all access is logged and audited.
mb365 operates in full compliance with the Philippine Data Privacy Act of 2012. We have appointed a Data Protection Officer (DPO) and maintain a comprehensive data privacy management program aligned with NPC guidelines.
mb365 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Your data is used solely to operate and improve the mb365 platform and to comply with our legal obligations.
You can access, correct, or request deletion of your personal data at any time by contacting our Data Protection Officer. mb365 will respond to all data subject requests within the timeframes required by the DPA.
You may opt out of receiving marketing communications from mb365 at any time by updating your notification preferences in your account settings or by contacting our support team. Opting out does not affect transactional communications.
mb365 is the operator of the online casino and sports betting platform accessible at mb365.app, serving players primarily in the Philippines. In the context of this Privacy Policy, mb365 acts as the personal information controller (PIC) as defined under the Philippine Data Privacy Act of 2012, meaning we determine the purposes and means by which your personal data is processed.
mb365 has designated a Data Protection Officer (DPO) who is responsible for overseeing our data privacy compliance program and serving as the primary point of contact for data subject inquiries and complaints. Contact details for our DPO are provided in Section 13 of this Policy.
When you create an mb365 account, we collect the following personal information:
To comply with our Know Your Customer (KYC) obligations and anti-money laundering (AML) requirements, we may collect:
We collect information related to your financial transactions on the mb365 platform, including:
mb365 collects data about your activity on the platform, including:
When you access the mb365 platform, we automatically collect certain technical information:
If you contact mb365 through live chat, email, or any other channel, we retain records of those communications, including the content of your messages and our responses, for quality assurance, training, and dispute resolution purposes.
mb365 collects your personal data through the following means:
mb365 uses your personal data for the following purposes:
| Purpose | Description |
|---|---|
| Account Management | Creating and maintaining your mb365 account, verifying your identity, and managing your account settings and preferences. |
| Service Delivery | Processing deposits and withdrawals, crediting bonuses, settling bets, and providing access to all mb365 games and features. |
| KYC & AML Compliance | Verifying your identity and age (21+), screening against sanctions lists, and complying with anti-money laundering obligations under Philippine law. |
| Fraud Prevention | Detecting and preventing fraudulent activity, unauthorized account access, bonus abuse, and other prohibited conduct as defined in our Terms and Conditions. |
| Responsible Gaming | Monitoring gaming patterns to identify potentially problematic behavior and administering responsible gaming tools such as deposit limits and self-exclusion. |
| Customer Support | Responding to your inquiries, resolving disputes, and providing technical assistance through our 24/7 support channels. |
| Marketing & Promotions | Sending you information about mb365 promotions, bonuses, and new features where you have consented to receive such communications. |
| Platform Improvement | Analyzing aggregated usage data to improve the mb365 platform, optimize game offerings, and enhance the overall player experience. |
| Legal Compliance | Complying with applicable Philippine laws and regulations, including the Data Privacy Act of 2012, PAGCOR requirements, and AMLC reporting obligations. |
mb365 processes your personal data on the following legal bases as recognized under the Philippine Data Privacy Act of 2012:
mb365 shares your personal data with carefully selected third-party service providers who assist us in operating the platform. These include payment processors, identity verification providers, cloud hosting providers, customer support software providers, and fraud detection services. All service providers are contractually bound to process your data only on mb365's instructions and in accordance with applicable data protection laws.
mb365 may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other Philippine government authorities where required by law, court order, or regulatory directive. mb365 will notify you of such disclosures where legally permitted to do so.
In the event of a merger, acquisition, or sale of all or part of mb365's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to this Privacy Policy that result from it.
mb365 does not sell, rent, lease, or otherwise transfer your personal data to third parties for their own independent marketing or commercial purposes. Any sharing of data is strictly limited to the purposes described in this Privacy Policy.
Our Promise: Your personal data will never be sold to advertisers, data brokers, or any other third party for commercial gain. mb365 treats your data as a trust, not a commodity.
mb365 retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, including satisfying any legal, regulatory, accounting, or reporting requirements. The following general retention periods apply:
Upon expiry of the applicable retention period, mb365 will securely delete or anonymize your personal data in accordance with our data disposal procedures.
mb365 implements a comprehensive set of technical security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include TLS 1.3 encryption for all data in transit, AES-256 encryption for sensitive data at rest, multi-factor authentication for administrative access, regular penetration testing and vulnerability assessments, and real-time intrusion detection and monitoring systems.
Access to personal data within mb365 is governed by a strict role-based access control policy. All mb365 employees and contractors who handle personal data are required to complete data privacy training and are bound by confidentiality obligations. mb365 conducts regular internal audits of its data processing activities and maintains a comprehensive data privacy management program.
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, mb365 will notify the National Privacy Commission (NPC) within seventy-two (72) hours of becoming aware of the breach, as required by the DPA. Where the breach is likely to result in a high risk to your rights and freedoms, mb365 will also notify you directly without undue delay, providing details of the nature of the breach and the steps we are taking to address it.
Your Role in Security: While mb365 takes extensive measures to protect your data, you also play an important role. Please use a strong, unique password for your mb365 account, enable two-factor authentication where available, and never share your login credentials with anyone.
Cookies are small text files placed on your device when you visit a website. mb365 uses cookies and similar tracking technologies (such as web beacons and local storage) to operate the platform, remember your preferences, analyze usage patterns, and deliver relevant content.
You can manage your cookie preferences through the mb365 cookie consent tool available on the platform, or through your browser settings. Please note that disabling certain cookies may affect the functionality of the mb365 platform. Strictly necessary cookies cannot be disabled as they are essential for the platform to operate securely.
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by mb365:
To exercise any of these rights, please contact our Data Protection Officer using the contact details provided in Section 13. mb365 will respond to all data subject requests within fifteen (15) business days of receipt, in accordance with NPC guidelines.
The mb365 platform is strictly intended for adults aged 21 years and older. mb365 does not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory step in the mb365 registration process, and additional KYC verification may be requested at any time to confirm a player's age.
If mb365 becomes aware that personal data has been collected from an individual under the age of 21, we will immediately suspend the associated account, void all transactions, return any deposited funds to the payment source, and permanently delete the personal data in question. If you believe that a minor has registered an account on mb365, please contact our support team immediately.
mb365 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or regulatory requirements. When material changes are made, mb365 will notify registered players via email and through a prominent notice on the platform prior to the changes taking effect.
The "Last updated" date at the top of this page indicates when the Privacy Policy was most recently revised. We encourage you to review this Privacy Policy periodically to stay informed about how mb365 protects your personal data. Your continued use of the mb365 platform following notification of any changes constitutes your acceptance of the revised Privacy Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way mb365 handles your personal data, please contact our Data Protection Officer:
Data Protection Officer — mb365
Email: [email protected]
Subject line: Data Privacy Request – [Your Account Username]
Our DPO will acknowledge your request within five (5) business days and provide a full response within fifteen (15) business days. For urgent data breach notifications or complaints, please mark your message as urgent and our team will prioritize your request accordingly.
If you are not satisfied with mb365's response to your data privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines (NPC). The NPC is the government body responsible for administering and implementing the Data Privacy Act of 2012 and protecting the data privacy rights of Filipino citizens.
Play with confidence knowing your personal data is protected by bank-grade security and full DPA 2012 compliance. Join thousands of Filipino players who trust mb365 every day.
Explore mb365 Casino