Please read these Terms and Conditions carefully before registering an account or using any service offered by mb365. By accessing the mb365 platform, creating an account, making a deposit, or placing a wager, you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions in their entirety. If you do not agree with any part of these Terms, you must not use the mb365 platform.
These Terms and Conditions constitute a legally binding agreement between you (the "Player" or "User") and mb365 (the "Company," "we," "us," or "our"). mb365 reserves the right to amend these Terms at any time. Continued use of the platform following notification of any amendment constitutes acceptance of the revised Terms.
Age Restriction: Access to real-money gaming on mb365 is strictly limited to individuals who are 21 years of age or older, in accordance with Philippine law and PAGCOR regulations. By registering an account, you confirm that you meet this age requirement.
These highlights do not replace the full Terms and Conditions. Please read all sections below in full.
Each player may hold only one mb365 account. Duplicate accounts are prohibited and may result in immediate suspension and forfeiture of all balances, including any pending withdrawals.
All mb365 bonuses are subject to wagering requirements clearly stated at the time of the offer. Bonus funds and winnings derived from bonuses cannot be withdrawn until wagering requirements are fully met.
mb365 is required to verify player identities before processing withdrawals. Players must submit valid government-issued identification. Unverified accounts may have withdrawal requests held pending verification.
mb365 services are not available to residents of jurisdictions where online gambling is prohibited by law. It is the player's sole responsibility to ensure that accessing mb365 is lawful in their location.
mb365 provides deposit limits, loss limits, session time reminders, cooling-off periods, and self-exclusion options to all players. These tools are accessible directly from your account settings at any time.
Any attempt to defraud mb365 or other players — including collusion, use of automated software, or exploitation of software errors — will result in immediate account termination and reporting to relevant authorities.
In these Terms and Conditions, the following definitions apply unless the context requires otherwise:
You must be at least 21 years of age to register an account and participate in real-money gaming on mb365. This requirement is mandated by Philippine law and PAGCOR regulations. mb365 strictly enforces this age restriction and reserves the right to request proof of age at any time. Any account found to belong to a person under the age of 21 will be immediately suspended, all winnings will be forfeited, and any deposited funds will be returned to the payment source after deducting any applicable processing fees.
The mb365 Platform is intended for use by residents of the Philippines and other jurisdictions where online gambling is permitted by applicable law. It is your sole responsibility to determine whether accessing and using the mb365 Platform is lawful in your jurisdiction. mb365 makes no representation that the Platform is appropriate or available for use in locations outside the Philippines. Accessing the Platform from a prohibited jurisdiction is a violation of these Terms and may result in account termination.
By registering an account, you represent and warrant that you have the full legal capacity to enter into a binding agreement, that you are not acting on behalf of any third party, and that you are not a professional player, agent, or affiliate acting in a capacity that would constitute a conflict of interest with mb365's operations.
Important: Employees of mb365, its affiliates, subsidiaries, service providers, and their immediate family members are not eligible to hold player accounts or participate in real-money gaming on the Platform.
To access real-money gaming features on mb365, you must complete the registration process by providing accurate, current, and complete information as requested. This includes, but is not limited to, your full legal name, date of birth, Philippine mobile number, and a valid email address. You agree to update your account information promptly if any details change.
Each individual may register and maintain only one mb365 account. The creation of multiple accounts by a single individual — whether using different names, email addresses, mobile numbers, or payment methods — is strictly prohibited. mb365 employs technical and manual detection methods to identify duplicate accounts. Where duplicate accounts are identified, mb365 reserves the right to close all associated accounts, void all pending bets, and forfeit all balances without prior notice.
mb365 reserves the right to request identity verification documents at any time, including but not limited to a valid government-issued photo ID (such as a Philippine passport, driver's license, SSS ID, UMID, or PhilSys National ID), proof of address, and proof of payment method ownership. Failure to provide satisfactory documentation within the timeframe specified by mb365 may result in account suspension and withholding of withdrawal requests until verification is complete.
You are solely responsible for ensuring that all information provided during registration and throughout your use of the Platform is accurate and truthful. mb365 shall not be liable for any loss or inconvenience arising from inaccurate information provided by the Player. Providing false, misleading, or fraudulent information constitutes a material breach of these Terms and will result in immediate account termination.
You are solely responsible for maintaining the confidentiality of your mb365 login credentials, including your username and password. You must not share your login details with any third party. mb365 will never ask you for your password via email, live chat, or any other communication channel. If you suspect that your account has been accessed without your authorization, you must notify mb365 immediately by contacting our support team.
All activity conducted through your mb365 account — including all bets placed, deposits made, and withdrawals requested — is your sole responsibility. mb365 shall not be liable for any losses incurred as a result of unauthorized access to your account where such access resulted from your failure to maintain the security of your login credentials.
mb365 reserves the right to temporarily lock or suspend any account where suspicious activity is detected, pending investigation. During any such investigation, mb365 may withhold withdrawals and request additional verification documents. mb365 will endeavor to resolve such investigations promptly and will communicate with the affected Player through their registered contact details.
mb365 accepts deposits and processes withdrawals via the following payment methods: GCash, PayMaya, BPI, BDO, Metrobank, Visa, and Mastercard. All transactions are conducted in Philippine Peso (PHP / ₱). mb365 does not accept deposits from third-party accounts. The name on your payment method must match the name on your mb365 account.
Minimum and maximum deposit and withdrawal amounts are displayed within the mb365 cashier at the time of transaction. These limits may vary by payment method and account verification status. mb365 reserves the right to adjust transaction limits at any time without prior notice.
Withdrawal requests are processed subject to successful KYC verification. Verified accounts using GCash or PayMaya typically receive withdrawals within minutes of approval. Bank transfer withdrawals to BPI, BDO, or Metrobank are typically processed within one to three business days. mb365 reserves the right to conduct additional security checks on withdrawal requests, which may extend processing times. mb365 shall not be liable for delays caused by third-party payment processors or banking institutions.
mb365 is committed to full compliance with applicable anti-money laundering (AML) laws and regulations in the Philippines. mb365 reserves the right to request source-of-funds documentation for large transactions and to report suspicious transactions to the appropriate Philippine authorities, including the Anti-Money Laundering Council (AMLC), as required by law. Players must not use the mb365 Platform for any money laundering or financial crime activity.
Note: Deposits must be wagered at least once before a withdrawal can be processed. This requirement exists to prevent the use of mb365 as a payment processing intermediary and to comply with AML obligations.
mb365 offers various bonuses and promotions to eligible players from time to time. All bonuses are subject to specific terms and conditions communicated at the time of the offer, including wagering requirements, minimum deposit thresholds, eligible games, time limits, and maximum withdrawal caps on bonus winnings. In the event of any conflict between a specific promotion's terms and these general Terms and Conditions, the specific promotion terms shall prevail.
Bonus funds credited to your account must be wagered the number of times specified in the applicable promotion before any withdrawal of bonus funds or bonus-derived winnings is permitted. Wagering contributions vary by game type. Slot games typically contribute 100% toward wagering requirements, while table games, live casino games, and other game categories may contribute at a lower rate as specified in the promotion terms.
mb365 reserves the right to withhold, void, or reclaim any bonus and associated winnings where there is evidence of bonus abuse, including but not limited to: creating multiple accounts to claim the same bonus, placing low-risk bets to meet wagering requirements without genuine gameplay intent, or exploiting errors in bonus calculations. Determination of bonus abuse is at the sole discretion of mb365.
All bonuses are subject to an expiry period as specified in the applicable promotion terms. Bonus funds and associated winnings that remain subject to uncompleted wagering requirements at the time of expiry will be forfeited automatically. mb365 is not obligated to provide advance notice of bonus expiry beyond the terms communicated at the time of the offer.
mb365 offers a range of casino games, live dealer games, sports betting markets, and other gaming products. The availability of specific games and betting markets may vary and is subject to change without notice. mb365 does not guarantee the continuous availability of any specific game or market.
All casino games offered on mb365 use certified random number generator (RNG) technology audited by independent testing laboratories. Live dealer games are conducted by trained professional dealers in certified studio environments. mb365 does not manipulate game outcomes and is committed to providing a fair gaming environment for all players.
All bets placed on mb365 are subject to the specific rules of the game or market in question. Minimum and maximum bet limits apply and are displayed within each game or market. mb365 reserves the right to void any bet placed in error, placed on a suspended market, or placed after an event has concluded. In the event of a technical error that affects the outcome of a game or bet, mb365 reserves the right to void the affected bets and return stakes to the players' accounts.
Sports betting markets on mb365 cover a wide range of events including PBA, NBA, UFC, international football, boxing, and other sports. All sports bets are subject to mb365's Sports Betting Rules, which are published separately and incorporated into these Terms by reference. In the event of a dispute regarding the outcome of a sporting event, mb365's determination shall be final, subject to the dispute resolution process outlined in Section 13.
The following conduct is strictly prohibited on the mb365 Platform. Engaging in any prohibited conduct constitutes a material breach of these Terms and may result in immediate account suspension or termination, forfeiture of all balances, and reporting to relevant authorities:
mb365 is committed to promoting responsible gaming and player welfare. We recognize that gambling can become problematic for some individuals and we take our duty of care seriously. mb365 provides a range of tools and resources to help players manage their gaming activity and seek help if needed.
All mb365 players have access to the following responsible gaming tools directly from their account settings:
If you believe that your gambling has become problematic, mb365 strongly encourages you to make use of the self-exclusion tool and to seek professional support. mb365 supports PAGCOR's responsible gaming initiatives and encourages players to access available resources for problem gambling support in the Philippines.
Remember: Gambling should be entertaining, not a source of financial stress. Never gamble with money you cannot afford to lose. If gambling is no longer fun, please use our self-exclusion tools or contact our support team for assistance.
All content on the mb365 Platform — including but not limited to software, game content, graphics, logos, trademarks, text, audio, video, and the overall design and layout of the Platform — is the exclusive property of mb365 or its licensors and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for your personal, non-commercial entertainment purposes.
You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any content from the mb365 Platform without the prior written consent of mb365. Any unauthorized use of mb365's intellectual property is a violation of these Terms and applicable law and may result in legal action.
mb365 endeavors to maintain continuous availability of the Platform but does not guarantee uninterrupted access. The Platform may be temporarily unavailable due to scheduled maintenance, technical issues, or circumstances beyond mb365's reasonable control. mb365 shall not be liable for any loss or inconvenience arising from Platform downtime or interruptions.
To the maximum extent permitted by applicable Philippine law, mb365 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Platform, including but not limited to loss of profits, loss of data, or loss of goodwill, even if mb365 has been advised of the possibility of such damages.
mb365's total aggregate liability to you for any claim arising out of or in connection with these Terms or your use of the Platform shall not exceed the total amount deposited by you into your mb365 account in the twelve (12) months preceding the event giving rise to the claim.
mb365 shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond mb365's reasonable control, including but not limited to natural disasters, acts of government, power outages, internet service disruptions, or other force majeure events.
mb365 reserves the right to suspend or terminate your account at any time, with or without prior notice, for any reason including but not limited to: breach of these Terms, suspected fraud or money laundering, failure to complete KYC verification, or inactivity. Upon termination for cause, mb365 may forfeit any bonus balances and withhold withdrawal requests pending investigation. Real money balances will be returned to the Player following the completion of any required investigation, subject to applicable deductions.
You may close your mb365 account at any time by contacting our support team. Prior to account closure, all pending wagering requirements must be resolved and any outstanding withdrawal requests will be processed in accordance with standard procedures. mb365 reserves the right to conduct a final KYC review before releasing funds upon account closure.
An account is considered dormant if there has been no login activity for a period of twelve (12) consecutive months. mb365 reserves the right to apply a monthly dormancy administration fee to dormant accounts as specified in the applicable fee schedule. Players will be notified by email before any dormancy fees are applied. If a dormant account balance reaches zero, the account may be closed.
These Terms and Conditions and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.
In the event of a dispute between you and mb365, you should first contact our customer support team to seek an informal resolution. mb365 will endeavor to resolve all disputes promptly and fairly. If a dispute cannot be resolved informally within thirty (30) days of your initial complaint, either party may escalate the matter to the appropriate regulatory authority or seek resolution through the courts of competent jurisdiction in the Philippines.
mb365 operates within the Philippine regulatory framework. Players who are not satisfied with mb365's resolution of a complaint may escalate their complaint to PAGCOR or the relevant regulatory authority overseeing mb365's operations.
mb365 reserves the right to amend, update, or replace these Terms and Conditions at any time. When material changes are made, mb365 will notify registered players via email or through a prominent notice on the Platform. The updated Terms will take effect on the date specified in the notice. Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree with the amended Terms, you must cease using the Platform and may request account closure in accordance with Section 12.2.
It is your responsibility to review these Terms periodically to stay informed of any updates. The "Last updated" date at the top of this page indicates when the Terms were most recently revised.
If you have any questions, concerns, or complaints regarding these Terms and Conditions or your use of the mb365 Platform, please contact our support team. Our Filipino support agents are available 24 hours a day, 7 days a week via live chat on the Platform.
You may also reach us by email at: [email protected]
Please include your registered account username and a clear description of your query or complaint to help us assist you as quickly as possible.
Response Times: Live chat queries are typically answered within two minutes. Email queries are typically responded to within 24 hours. Formal complaints are acknowledged within 48 hours and resolved within 14 business days where possible.
Now that you know the rules, you're ready to enjoy everything mb365 has to offer — over 1,000 games, live sports betting, and instant GCash payouts, all in Philippine Peso.
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